FAQs

 

1. Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:
1/ Quick checkout process
2/ Easily view your order status and order history
3/ Receive updates detailing our new releases and special promotions

 

2. What payment methods can I use?

We currently accept PayPal payments.

 

3. How secure is my online order?

When purchasing online using your Paypal, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your paypal and transaction is authorized and approved. Your credit card information is not stored on our servers.

 

4.Can I change size/color/shipping address once I paid?

Yes, you can. It includes changing sizes or the color of an itenn, removing an item, and changing your shipping address.Please contact our Customer Care Team with Email.
Please note that we can help you modify your order BEFORE :shipment. Once your package shipped, we will not be able to
change anything.

 

5. Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

 

6. How long does shipping take and cost?

Handling time: 3-5 Business Days. It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.

Transit time: 7-14 Business Days. It is the time between when the seller hands the order over to the carrier until its delivery to the customer's address.

Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to the invalid address, customs clearance procedures, or other causes.

Please note that this does not include holidays and weekends. We are not responsible for delays caused by the customs department in your country.
Please contact our customer service via support@riofu.com if you have any questions.

 

7. How can I track my package?

Tracking your order has always been so easy. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

 

8. What do I do if I have missed items in my order?

If something is still missing, please contact us immediately at support@riofu.com.

 

9.Can I cancel my order?

Yes,youcan.
If you haven't received the shipping notification, you can contact our customer service by Email.
Please note that we CANNOT cancel orders which have beenshipped out. Therefore,please wait for your package to arriive
and you may either keep it or contact us to return for a refulnd. Please DO NOT refuse the delivery as the undelivered
package will be destroyed by the third-party logistics.